Delivery & Returns

Delivery

Orders placed before mid-day on a normal weekday will be processed on the same day. Later orders will be processed on the following working day.

To a UK address, your order will be sent by Royal Mail first class post. Please note that the tea packets will not fit through standard letter boxes.
Delivery charges: £3.85 to UK; £7.80 to Europe; £16.60 to Rest of the World. (Rates based on 4 packets of tea). When you enter your address at checkout, the correct postage will be applied. Free shipping to UK destinations when you spend £26 or more (4 packets of tea).

Sales outside of Great Britain: The customs declaration uses HS code 21069092 for Herbal Teas. Our prices do not include any duties, taxes or customs clearance charges imposed in the destination country.

Returns

You may return your order as long as you give us notice within 14 days of delivery. Please call (01628 472328) or email (admin@hippopot.co.uk) to arrange.
If the product is damaged when it is delivered, is faulty, or is the wrong product, we will also refund you the cost of returning it to us. If you have simply changed your mind, then the return postage is at your own cost.

We cannot accept returns if the tea packet has already been opened, unless the product is faulty. Please see more details about returns in our
terms and conditions.

Get In Touch

01628 472328
admin@hippopot.co.uk
5 Woodland Close,
Marlow, SL7 3LE

Registered office: The Tall House, 29a West Street, Marlow, Buckinghamshire SL7 2LS. Registered in England. Company number 8693539

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